Return & RMA Policy

At VibeSol, we stand behind the quality of the products we sell. To ensure a fair and consistent experience, please review the return and RMA policy below before initiating a return.

Non-Returnable Items

Due to the nature of our products, the following are Non-returnable unless defective or damaged upon arrival unless verified as defective:

  • Opened Computers & Laptops: Once the manufacturer seal is broken, we cannot accept the return as "new."

  • Software & Licenses: Downloadable products or opened software.

  • Health/Hygiene Products: Earbuds or headphones that have been opened/used.

How to Initiate a Return (RMA Process)

All returns require a Return Merchandise Authorization (RMA) number. Do not ship items back without approval; they will be refused.

Email: Send a request to returns@vibesol.net.

  1. Include: Your Order #, Reason for Return, and Photos of the box condition.

  2. Wait for Instructions: We will provide you with a specific return address. Do not return items to the address on the original shipping label, as that may be a distribution center that cannot process your return.

  3. Customers are responsible for return shipping costs unless the return is due to a VibeSol error, defective product, or shipping damage.

Restocking Fees

To keep our prices competitive, VibeSol applies a restocking fee to non-defective returns to cover inspection, repackaging, and distribution costs.

  • Unopened/Sealed Items: A 15% restocking fee may apply.

  • Opened/Non-Defective Items: A minimum 20% restocking fee applies.

  • Restocking fees do not apply to items that are defective, damaged in transit, or if the wrong item was shipped.

  • Fee Waiver: Restocking fees are waived if the return is due to a VibeSol error or a verified shipping damage claim.

Return Eligibility

Returns must be initiated within 30 days of delivery for most items.

To be eligible:

  • Items must be returned in like-new condition with original packaging and all included accessories.

  • All original accessories, manuals, and inserts must be included.

  • The UP/Serial number on the product must match the serial number on the shipping box.

Defective or Damaged Items (DOA)

If your order arrives damaged or is "Dead on Arrival" (DOA):

  • You must notify us within 48 hours of delivery.

  • Include clear photos of the shipping box and the product damage.

  • Once verified, we will arrange a replacement at no cost to you.

Refund Processing

Refunds are issued to the original payment method only.

  1. Please allow 5–7 business days after we receive and inspect the return for the refund to appear on your statement.

  2. Inspection typically occurs within 3 business days of receiving the return.

  3. Refunds cover the product price minus any applicable restocking fees. Original shipping charges are non-refundable.