Privacy Policy

VibeSol LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from vibesol.net.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address

  • Payment information (processed securely by third-party providers)

  • Order history and transaction details

  • Device and browser information, including IP address

  • Information you voluntarily provide through forms or email communications

We process this information to fulfill our contractual obligations to you and for our legitimate business interests, such as improving our services.

How We Collect Information

We collect information when you:

  • Browse our website

  • Place an order

  • Create an account

  • Subscribe to email communications

  • Contact customer support

How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate order updates and support requests

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Send marketing communications (you may opt out at any time)

Sharing Your Information

Sharing Your Information We respect your privacy and do not sell your personal information. However, as an authorized retailer, we share necessary data with trusted third parties to operate our business:

  • Fulfillment Partners & Distributors: We partner with major wholesale distributors (including but not limited to D&H Distributing and Ingram Micro) to fulfill orders directly from their warehouses. We share your shipping name, address, and phone number with these partners solely for the purpose of order fulfillment and delivery.

  • Service Providers: We use third-party processors for secure payment handling (Stripe/Shopify Payments), fraud prevention, and website hosting.

  • Legal Obligations: We may disclose information if required to comply with applicable laws, regulations, or legal requests.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze traffic and performance

  • Improve user experience

You can control cookie preferences through your browser settings.

Email & Marketing Communications

If you opt in to receive emails from VibeSol, you may receive updates about products, promotions, or company news.

You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

SMS/Text Marketing

By consenting to VibeSol LLC SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. Message and data rates may apply.

Data Security

VibeSol LLC implements industry-standard encryption and security protocols to protect your personal information.

  • Payment Security: All transactions are processed via PCI-DSS compliant gateways. We do not store or have access to your full credit card information.

  • Partner Security: Our distribution partners (Ingram Micro, TD SYNNEX, D&H) adhere to strict data governance standards to ensure your shipping information is handled securely during the fulfillment process.

Data Retention

We retain your personal information only for as long as necessary to provide you with services and as required by law (typically 7 years for tax/legal records).

Your Rights and Choices (2026 US State Disclosures)

Depending on your state of residence (including California, Indiana, Kentucky, and Rhode Island), you may have the following rights regarding your personal information:

  • Right to Access: You have the right to confirm whether we are processing your personal data and to access such data.

  • Right to Correction: You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of the processing.

  • Right to Deletion: You have the right to request the deletion of personal data provided by or obtained about you.

  • Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.

  • Right to Opt-Out of Targeted Advertising: You have the right to opt-out of the processing of your personal data for purposes of targeted advertising.

  • Right to Opt-Out of Sale: You have the right to opt-out of the "sale" of your personal data as defined by applicable state law.

  • Right to Opt-Out of Profiling: You have the right to opt-out of the processing of your personal data for profiling in furtherance of decisions that produce legal or similarly significant effects.

  • Right to Limit Use of Sensitive Personal Information: (California Residents) You have the right to request that we limit our use and disclosure of your sensitive personal information to that which is necessary to perform the services.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Exercising Your Rights To exercise any of these rights, please submit a request to support@vibesol.net with the subject line "Privacy Rights Request." We will verify your identity before fulfilling the request and respond within the timeframe required by your state's law (typically 45 days).

Children’s Privacy

VibeSol LLC does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.